Shipping policy

We want you to receive your Harper Ellis products quickly and with confidence. Below you’ll find a detailed breakdown of our processing timelines, shipping methods, delivery expectations to help you plan your orders effectively.

Please keep in mind:

Processing time is the time between placing the order and when it leaves our warehouse.
Shipping time is transit time between warehouse departure and your delivery address.

Order Processing Times:

Orders placed Monday through Friday before 1:00 PM CSTare processed and shipped the same business day.
Orders placed after 1:00 PM CST, or on weekends/holidays, will be processed and shipped the next business day.

Tracking Shipments:

Once your shipping label is created, you’ll receive tracking by email. It may take 24–48 hours to reflect tracking updates on the UPS website. We cannot guarantee that UPS accurately tracks your order.

Shipping Methods & Timeframes:

UPS Ground Shipping: UPS Ground Shipping generally takes 1-7 business days, which varies by distance and location. We do not currently offer weekend delivery options.
UPS 2nd Day Air: UPS 2nd Day Air generally takes 2 business days for delivery but is based on UPS operational capacity. Saturday delivery is at UPS discretion.
UPS Next Day Air: UPS Next Day generally results in delivery the next business day after your purchase order but is based on UPS operational capacity. Saturday delivery is at UPS discretion.

We also do not process or ship on the Friday following Thanksgiving or Christmas Eve (December 24). Orders that would be processed on those days will bring processed and shipped on the following business day instead.

Delivery Limitations

While we try to accommodate your needs as much as we can, delivery is not guaranteed and is based on UPS operational capacity. UPS delivery days (including weekend and holidays) are determined by UPS and may vary depending on:

Delivery schedules
Delivery address (residential vs. commercial)
Weather conditions
Holiday closures or peak shipping seasons
Service disruptions beyond carrier control.

To avoid delays, we recommend placing orders early and selecting expedited services for time-sensitive deliveries. Please ensure your address on file for any order is correct to avoid discrepancies that could result in delays or orders delivered to incorrect addresses.

Please note: UPS does not ship on the following holidays:

New Year’s Day (January 1)
Martin Luther King Jr. Day (January 20)
Independence Day (July 4)
Thanksgiving Day (November 27)
Christmas Day (December 25)

We do not actively track all holidays that UPS observes, please refer to the UPS website for the most accurate information.