FAQs

HELLO! AND WELCOME TO HARPER ELLIS HAIR CO!

Our number one priority is helping our customers get their hands on the highest quality hair available on the planet as easily as possible!
Below are some frequently asked questions. If you can’t find the answer to your question, we’d love to talk to you!

How many grams are the hand-tied wefts?

Our grammage varies by length. Our 14″ hair is 12g, the 18″ is 15g, and the 22″ is 20g.

How is your hair sold?

Uniquely, we sell our hair in individual wefts. If you haven’t ordered from us before you are probably use to just getting a “pack” of hair containing a particular gram-mage of hair.

We sell our hair in individual wefts to make it easier for you to be creative, and mix and match colors for that unique blend and look!

What is the width of the hand-tied weft?

12 inches wide!

Are you extensions single drawn or double drawn?

All hair extensions are double drawn!

How many wefts do I need?

We recommend using between 150-170 grams of hair, depending on the client and their desired result. Just divide by whichever weft-weight you are using (14 or 20) to help determine how many wefts you will need to order!

How does your shipping work?

If orders are put in before 12:00 CST they will be shipped the same business day. If you order after 12:00 CST, your order will be shipped the next business day with limited shipping on Saturday.

What’s your return/refund policy?

We are more than happy to accommodate unopened, unworn returns or exchanges within 30 days of receiving your order. 30 days after receiving your order we will not accept any returns or exchanges. You are responsible for the cost of return shipping back to Harper Ellis Hair Co. There is a 10% restocking fee that will be applied to all returned Harper Ellis Hair Extensions.

We only accept returns on extensions that have not been opened, worn, or tampered with. Harper Ellis Hair Extensions are specially packaged and sealed with a black security band to identify if the extensions have been tampered with. The security band must be intact. If the security band has been opened, the return and refund will not be accepted, for sanitary purposes.

There are no refunds or returns on colors rings.

If you would like to return an item, please email rachel@harperellishair.com.

Once we receive your item, we will notify you that we have received your return. After inspecting the item we will again notify you of the status of your refund. If your return is approved we will initiate a refund to your credit card or the original payment method. Please allow 3-5 business days for the credit to be returned to your account.

Our return address is:

Harper Ellis Hair Co. 405 Garrison Ave Suite 103 Fort Smith, AR 72901

A 10% restocking fee will be applied to all refunds.

There is absolutely no refunds and/or exchanges on any Harper Ellis Digital Products under any circumstances.

How can I best take care of my Harper Ellis extensions?

You can visit your extension care guide, here.

Do you offer education?

Yes! View our Educational classes, here!