RETURN POLICY
We are more than happy to accommodate unopened, unworn returns or exchanges within 30 days of receiving your order. 30 days after receiving your order we will not accept any returns or exchanges. You are responsible for the cost of return shipping back to Harper Ellis Hair Co. There is a 10% restocking fee that will be applied to all returned Harper Ellis Hair Extensions.
We only accept returns on extensions that have not been opened, worn, or tampered with. Harper Ellis Hair Extensions are specially packaged and sealed with a black security band to identify if the extensions have been tampered with. The security band must be intact. If the security band has been opened, the return and refund will not be accepted, for sanitary purposes.
THERE ARE NO REFUNDS OR RETURNS ON COLOR RINGS.
THERE ARE NO RETURNS/REFUNDS ON SPECIAL EVENTS OR COLLABORATIONS. VISIT OUR RETURN POLICY ON COLLABORATIONS HERE.Â
If you would like to return an item please email support@harperellishair.com
Once we receive your item, we will notify you that we have received your return. After inspecting the item we will again notify you of the status of your refund. If your return is approved we will initiate a refund to your credit card or the original payment method. Please allow 3-5 business days for the credit to be returned to your account.
Our return address is:
Harper Ellis Hair Co. 1112 Garrison Ave. Fort Smith, AR 72901
A 10% RESTOCKING FEE WILL BE APPLIED TO ALL REFUNDS.
Digital Products
There is absolutely no refunds and/or exchanges on any Harper Ellis Digital Products under any circumstances.
Education
Educational purchases are non-refundable and non-transferable.
Exchanges
You have 30 days to exchange an item from the day you received it. Please email support@harperellishair.com with the order number and inform us which item you want to exchange for.
Shipping
You will be responsible for covering shipping costs when returning/ exchanging an item. Shipping costs are non-refundable. You will also be responsible for purchasing shipping insurance on your purchase. Harper Ellis Hair Co. does not accept responsibility for lost or stolen packages.
How to track my order
When your order has shipped, you will receive an email with your tracking information.
Ways to protect your order
Shipping insurance (this is guaranteed on every order!)
We would like to raise awareness that NOT all extension hair and products are created equal. One certain product does not work on all extension types/hair.
Harper Ellis Hair Co. is not responsible and will not replace hair for any discoloration that may happen due to water activities or sunscreen use. We are also not responsible for and will not replace any hair that has been altered due to hair coloring or toning (including the use of purple shampoos). We are not responsible for damage caused due to saltwater, chlorine, or any water activities.