RETURN POLICY

HARPER ELLIS RETURN & EXCHANGE POLICY

At Harper Ellis, we take pride in offering professional-quality hair extensions and products. To ensure fairness and protect the integrity of our brand, we’ve outlined the following return and exchange guidelines.

We’re happy to consider requests for returns or exchanges within 30 days of receiving your order. To be eligible, items and products must be unopened, unworn, and untampered with, and the black security band must remain intact. Once the band has been broken or removed, we cannot accept the product for sanitary reasons. Requests made after 30 days cannot be accepted.

All approved returns are subject to a 10% restocking fee, and customers are responsible for return shipping costs. Shipping fees are non-refundable.
Some items and products are final sale and cannot be returned or refunded. These include: (i) Digital products; (ii) Education and event purchases (non-refundable and non-transferable); (iii) Color rings; and (iv) items and products included in a sale. 
Orders canceled before shipping are subject to a 5% transaction fee.

Performance of hair extensions may vary by individual, hair type, and installation method. We cannot replace products that have been discolored or damaged due to sunscreen, chlorine, saltwater, hair coloring, toning, or purple shampoos.

To request a return or exchange, please email support@harperellishair.com with your order number, and if approved we will send you shipping information.