Special Collaboration Return/Exchange Policy


Due to the nature of the product and keeping our warehouse sanitary, there are no returns accepted at this time. Why? Open items can not be returned to ensure the safety of customers and employees. Other hair extensions suppliers do not allow returns of opened items for the same reasons. 

With that being said, if you have questions regarding color matching, we would love to help!  Send an email to the color matching team here >>> support@harperellishair.com.


We do offer exchanges!  If you your order is still in the gold banded seal and not been worn in any way, and it is within the 14 days of delivery, then you can send your exchange into the following address:

Harper Ellis Hair Co. 1112 Garrison Ave., Ft. Smith, AR 72901

Please note that Harper Ellis Hair Co. is not liable for any return shipping.


Cancellations or returns of orders once placed are not accepted regardless of ship date.

For questions regarding your order send an email to support@harperellishair.com

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