Privacy Policy

Last updated: November 8, 2024

Unless we link to a different policy or state otherwise, this Privacy Policy applies to all websites, products, services, and associated software and platforms (collectively “Services”) owned and operated by Harper Ellis Hair Co., LLC (the “Company”, “we”, “us”, or “our”), including but not limited to the Services (as defined herein) and Education Products (as defined herein).

For purposes of this Privacy Policy:
(a) “Services” means all websites, products, services (including but not limited to the Education Products) and all software and platforms owned, operated, licensed to or used by HEHC or its affiliates in connection therewith–of which you are a user and through which HEHC provides services, education, or collects data–including but not limited to any websites, applications, mobile applications, application programming interfaces, social media pages or any electronic product, platform, service, exchange, community, or otherwise, and any form of communications or correspondence between HEHC and you; and
(b) “Education Products” means any platform, application, software, workshop, webinar, training, or other educational offering, or anything similar thereto–whether offered, hosted, delivered, or maintained digitally or otherwise—that enables you to access courses, content, continued education, consulting, and/or community interactions, and any related services offered by HEHC pursuant to the Legacy Master Agreement (link), including but not limited to: (i) the Legacy Stylist Program; (ii) the Legacy Mentor Stylist Program; (iii) the Legacy Salon Owner Program; (iv) the Legacy Stylist Workshop; (v) the Legacy Mentor Stylist Workshop; (vi) the Legacy Salon Owner Workshop; (vii) the Harper Ellis Certified Workshop; and (viii) any other education, training, or certification offered by HEHC at any time in any form or medium.

Hereinafter, any reference to “Services” is a reference to both Services and Education Products.

This Privacy Policy covers our data collection practices related to the information collected from you (“user” or “you” or “your”) as a user of the Services. Capitalized terms not defined in this Privacy Policy have the meaning stated in our Terms of Use (link) or the Legacy Master Agreement, as applicable to the capitalized term, which is incorporated herein by reference. By visiting and/or using our Services, you agree to be bound by the terms of this Privacy Policy, the Terms of Use and Legacy Master Agreement. You should not use the Services if you do not agree with the terms, conditions and obligations of this Privacy Policy, the Terms of Use and the Legacy Master Agreement, or any other agreement that governs your use of the Services. This Privacy Policy does not address, and you agree we are not liable for or under, the privacy practices, terms of service, or terms of use of any third parties that we do not own or control.

1. Data Collection and Use

During the operation of our services, we gather certain information from you, and by using our services, you consent to the collection of “Personal Data” that you submit to HEHC in any way within the Services or Education Products relating to an identified or identifiable natural person protected under data protection laws. Personal Data may include, but is not limited to:

1.1. Personal Information

We collect personal information that identifies you only when you voluntarily provide it to us. This may happen when you request information about our services, interact with our website or communications, interact with our Services, create an account, place an order, or participate in various forms, surveys, or activities we offer. The types of personal information we may collect include but are not limited to your name, email, physical address, and phone number. We will only collect this information if you provide it voluntarily.

1.2. Profile Data

You may have the option to include profile data on certain services, such as photos, social media profiles, language preferences, and more, which may be visible to others.

1.3. Shared Content

Parts of our Services may allow you to interact with other users or publicly share content, such as comments, reviews, messages, or uploaded media. The visibility of this shared content may vary based on where it is posted.

1.4. Usage Data

We may collect information on your interaction with our Services, including specific courses or features you've used, purchases, certificates earned, and engagement statistics such as pages visited, search queries, and timestamps.

1.5. Purchase Data

When you make purchases, we gather certain information necessary for processing your order, including your name, billing address, and payment details, which are managed by our payment processors.

1.6. Payment Information

If you make a purchase or subscribe to a paid feature, we collect your payment information, including bank or card details. However, this data is processed by our third-party payment processors in compliance with their privacy terms.

1.7. Third-Party Login Information

If you use a third-party account to log into our Services, we may receive data provided by that platform, such as your name, profile picture, and email address. We do not store your social media passwords.

1.8. Analytics by Third Parties

We work with third-party providers for analytics services to track and report activity, performance, and demographic information on our Services. These providers may use cookies or similar technologies.

1.9. Additional Information

We may also collect technical data such as IP addresses, browser types, referral pages, and geolocation. This may include data related to the device used, mobile network type, and usage patterns.

2. Cookies

We and third-party services may use cookies to enhance your experience. You may disable cookies through your browser settings, although some features may be affected.

3. Third-Party Advertising Information

We may share certain data related to your activity on our Services with third-parties for ad targeting and optimization. This may include cookies and pixel tags for tracking.

4. Opt-Out of Interest-Based Advertising

To opt out of interest-based advertising, please visit the Network Advertising Initiative or the Digital Advertising Alliance’s opt-out pages for information. Android and iOS users can also modify their device settings to limit ad tracking.

5. Data Usage

We use the information collected for service delivery, communication, account management, marketing, and improving our Services. Data may also be used for trend analysis, fraud prevention, and other lawful purposes.

6. Data Sharing

We do not sell your information. We may share it with partners who help us operate and promote our services. Additionally, we may share information with affiliates, for legal compliance, or in corporate transactions such as mergers. Payment details may be shared with third-party processors.

7. Your Rights

Depending on local data protection regulations, you may have specific rights regarding your Personal Data. These rights may include:

Accessing the Personal Data we hold about you.
Learning more about how we handle your Personal Data.
Requesting the deletion of your Personal Data, where allowed by applicable laws.
Limiting how we process your Personal Data, as permitted by law.
Objecting to the processing of your Personal Data. If we use your Personal Data for direct marketing or share it with third parties for their marketing, you may object to this at any time without providing a reason.
Opting out of certain disclosures of your Personal Data to third parties.
Exercising these rights without facing discrimination.

8. Additional Information for Residents of California, Colorado, and Virginia

Residents of specific U.S. states have additional rights. Please contact us directly to exercise these rights, and we will handle your request per relevant laws. In compliance with certain state laws, we disclose specific categories of Personal Data to service providers for business purposes, such as securing our services and marketing products. Categories of Personal Data disclosed may include:

Identifiers;
Personal information per California Civil Code section 1798.80;
Internet activity data;
Visual information;
Employment-related details;
Educational information; and
Derived inferences from these categories.

Sensitive data disclosed may include:

Account login details; and
Geolocation information.

9. Additional Disclosures for EEA and U.K. Data Subjects

Individuals in the European Economic Area (EEA) and the U.K. have additional rights regarding Personal Data. Our legal basis for collecting and using Personal Data include:

Fulfilling contractual obligations or taking actions on your requests (e.g., registering your account, providing services).
Pursuing legitimate business interests, such as fraud prevention, network security, and service improvement.
Complying with legal requirements (e.g., record-keeping and identity verification).
Obtaining your consent where applicable, which you may withdraw at any time.

EEA residents and those in certain jurisdictions may also have rights to:

Access their personal data.
Correct inaccuracies in their data.
Request deletion of their data without undue delay.
Restrict data processing.
Request data portability.
Object to data processing.

To exercise these rights, contact us via the “Contact Us” section below, specifying the rights you wish to exercise. We may need to confirm your identity. If you have concerns about our data practices, you may submit a complaint with an EEA supervisory authority. However, we encourage you to contact us first so we can address your concerns.

10. Protection of Information

We employ reasonable security measures to protect your information, though no security system is infallible. Information transmitted to us, such as via email, may not be secure.

11. Accessing and Modifying Information

You may access, change, or request the removal of your information by contacting us. However, we may be unable to completely remove certain information from our systems.

12. Non-U.S. Residents

Our Services operate in the United States, and by using them, you agree to the transfer of your information to U.S.-based servers.

13. Children

Our Services are not intended for children under 13, and we do not knowingly collect data from them. Parents may request deletion of information if inadvertently collected.

14. Amendments & Reservations

We reserve the right to amend or modify this Privacy Policy, the Legacy Master Agreement, the Education Products, and the Services and the Legacy Program Loyalty Discount and Legacy Program Loyalty Discount Schedule at any time and in our sole discretion. Any such amendments are effective upon notice and publication of the amended provisions to their respective links located at the bottom of HEHC’s webpage located here: https://www.harperellishair.com. If you do not agree to the terms and conditions of any such amendments, you should not use the Services. Your continued use of the Services after changes become effective shall mean that you accept those changes. Any revisions shall supersede all previous versions.

15. Contact Us

For questions or concerns, please reach out to support@harperellishair.com with “Privacy Policy” in the subject line, or write to us at:

HARPER ELLIS HAIR CO.
ATTN: PRIVACY
1112 Garrison Avenue,
Fort Smith, Arkansas, 72901