HOW TO CONSULT LIKE A PRO – PART 2

June 25, 2020

HOW TO CONSULT LIKE A PRO – PART 2

If you haven’t read part one, you can read it here – Do You Know How To Consult Like A Pro? If you have, did you write out your personal extension success story? If so — you are ready to move on to steps three & four of the consultation process!

 

Hey, everyone!

Did you write out your personal extension success story? If so — you are ready to move on to steps three & four of the consultation process!

If you haven’t read part one, you can read it here – Do You Know How To Consult Like A Pro? At this point, the client in your chair should be relating to you on a deeper level. They should know why extensions changed your life and you should know their story, as well. Both of you should be mutually invested in each other’s hair journey & trust each other as you begin to build a relationship, from behind the chair.

STEP 3:

This is the part where you get very real with them. It’s time to encourage them — make them feel beautiful — and discuss the possibilities for their hair. It’s now time to look through your client’s “dream hair” photos, together.

ASSESS THEIR GOALS. WHAT IS REALISTIC FOR THEM?

As stylists, we know these photos are there biggest aspirations, but we also know what is realistic. Never over-promise or mislead your client in thinking you can give them something that is unachievable. Be real with them while game planning a transformation that you KNOW they will love!

STEP: 4

IT’S TIME TO TALK MAINTENANCE.

This seems easy right?

While sharing the required steps for home care seems simple enough, this is actually the part where you discover if the client is the right fit for you!

Ask questions like….

  • Do you style your hair every day? 

  • How often are you willing to set aside an hour to blow dry and style your hair? 

  • Are you willing to be in the salon every 6-8 weeks for your move up and spend $___ amount of dollars? 

  • Are you committed to buying ALL of the products & tools necessary to maintain the hair and insure its longevity? 

Investing in hair extensions but not buying the right products is like purchasing a Bentley and putting regular unleaded gasoline in it – you just DON’T do it! Why not take the BEST possible care of your investment? The clients that will listen to your recommendations, take them seriously and follow them closely are the clients that you want in your chair. I also text them a link to our “Ultimate Guide to Hair Extensions” from the Harper Ellis blog during this time. We read it over together & I ensure that they know this is a resource that they can reference at ANY time.

 

NOW, IT’S FINALLY TIME TO DECIDE IF THIS CLIENT IS THE RIGHT FIT FOR YOU.
YOU WILL KNOW THE ANSWER BASED ON THEIR RESPONSES & THEIR DEMEANOR.

Do they respect your expertise? Will they follow the rules? Ask yourself… Is this my dream client?

Today, I challenge you to write a description of your dream client. List everything from where they work, their age, personal style, hobbies, where they hang out, etc.

Think deeply on this one, babes. Who is that ONE CLIENT that you are dying to have in your chair, all day long?

Stay tuned to for my next blog on How to Find Your Dream Clients (& get them into your chair!)

 

Xo,

 

Hey, everyone!

Did you write out your personal extension success story? If so — you are ready to move on to steps three & four of the consultation process!

If you haven’t read part one, you can read it here – Do You Know How To Consult Like A Pro? At this point, the client in your chair should be relating to you on a deeper level. They should know why extensions changed your life and you should know their story, as well. Both of you should be mutually invested in each other’s hair journey & trust each other as you begin to build a relationship, from behind the chair.

STEP 3:

This is the part where you get very real with them. It’s time to encourage them — make them feel beautiful — and discuss the possibilities for their hair. It’s now time to look through your client’s “dream hair” photos, together.

ASSESS THEIR GOALS. WHAT IS REALISTIC FOR THEM?

As stylists, we know these photos are there biggest aspirations, but we also know what is realistic. Never over-promise or mislead your client in thinking you can give them something that is unachievable. Be real with them while game planning a transformation that you KNOW they will love!

 

 

STEP: 4

IT’S TIME TO TALK MAINTENANCE.

This seems easy right?

While sharing the required steps for home care seems simple enough, this is actually the part where you discover if the client is the right fit for you!

Ask questions like….

  • Do you style your hair every day? 

  • How often are you willing to set aside an hour to blow dry and style your hair? 

  • Are you willing to be in the salon every 6-8 weeks for your move up and spend $___ amount of dollars? 

  • Are you committed to buying ALL of the products & tools necessary to maintain the hair and insure its longevity? 

Investing in hair extensions but not buying the right products is like purchasing a Bentley and putting regular unleaded gasoline in it – you just DON’T do it! Why not take the BEST possible care of your investment? The clients that will listen to your recommendations, take them seriously and follow them closely are the clients that you want in your chair. I also text them a link to our “Ultimate Guide to Hair Extensions” from the Harper Ellis blog during this time. We read it over together & I ensure that they know this is a resource that they can reference at ANY time.

 

NOW, IT’S FINALLY TIME TO DECIDE IF THIS CLIENT IS THE RIGHT FIT FOR YOU.
YOU WILL KNOW THE ANSWER BASED ON THEIR RESPONSES & THEIR DEMEANOR.

Do they respect your expertise? Will they follow the rules? Ask yourself… Is this my dream client?

Today, I challenge you to write a description of your dream client. List everything from where they work, their age, personal style, hobbies, where they hang out, etc.

Think deeply on this one, babes. Who is that ONE CLIENT that you are dying to have in your chair, all day long?

Stay tuned to for my next blog on How to Find Your Dream Clients (& get them into your chair!)

 

Xo,

Terra Harvell, CEO + Founder

Your bag (0)
Your bag is empty Shop all products